We accept various payment methods including credit/debit cards, PayPal, and Apple Pay.

We offer standard and express delivery options. Standard delivery typically takes 3-5 business days, while express delivery takes 1-2 business days.

Standard shipping from our Brisbane warehouse has a flat fee of $9.00 for all Australian orders under $60. All orders $60 and over qualify for free standard shipping. Express Post from our Brisbane warehouse is available for a flat fee of $20. Aus Post prioritises Express Post, however at this time, they cannot guarantee next day delivery due to potential delays.

Once your order is shipped, (we use sendle) you will receive a tracking number via email from or courier service. You can use this number on our website to track your order's status. If you provide your mobile number we can add this to your shipping details so you receive SMS updates.

To request a refund, please contact our customer service with your order details. Items eligible for Refunds will be processed within 5-7 business days after we receive the returned item.

We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item: • has a problem that would have stopped someone from buying the item if they had known about it • is unsafe • is significantly different from the sample or description • doesn’t do what we said it would, or what you asked for and can’t be easily fixed. We accept returns within 30 days of purchase. Items must be in their original condition and packaging. Please contact our customer service for return instructions. Alternatively, you can choose to keep the item, and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time, you can choose a refund or replacement. Please keep your proof of purchase —e.g. your receipt.

We check all items to ensure there are no product faults prior to dispatch, however, if by chance you received the wrong product or a product has been damaged, please get in touch as soon as you can.

The Frequent Barkers Club is our loyalty program. Members earn points on every purchase, which can be redeemed for discounts on future orders. Join now to start earning rewards!

Currently, we only offer shipping within Australia. We are working on expanding our shipping options to include international destinations in the future.

You can place an order through our website by adding items to your cart and proceeding to checkout. We accept various payment methods including credit/debit cards, PayPal, and Afterpay.

You can join the Frequent Barkers Club by signing up on our website. Members earn points on every purchase, which can be redeemed for discounts on future orders.

We offer a wide range of pet products including pet beverages, supplements, treats, and more. All our products are Australian Human Grade, Pet Nutritionist Approved, and Recommended by Vets.